Shipping policy

Shipping Policy

Last updated: October 27, 2026

This policy applies to orders placed with Klevina.

Processing and delivery estimates

Orders normally take approximately 3 business days to process before dispatch. Standard delivery is estimated at 7–12 business days after dispatch. Allow approximately 10–15 business days in total for processing and delivery. Business days exclude weekends and public holidays. Product-specific or destination-specific estimates shown before checkout take precedence where clearly stated.

Delivery times are estimates, not guaranteed dates. Remote destinations, customs clearance, holidays, and carrier disruptions can affect transit. We remain responsible for handling delivery issues; a delay does not remove your cancellation or refund rights.

Destinations and product availability

We primarily serve the United States, including Puerto Rico where available. Delivery to Canada, Australia, New Zealand, and the United Kingdom may be offered for eligible items. Actual availability depends on the product and destination and is confirmed at checkout. If checkout does not accept your address, please contact us before ordering. Some products, including supplements, beauty products, toys, and electronics, may have destination-specific restrictions.

Shipping charges

Shipping charges vary by product, order, destination, and promotion. Some orders qualify for free shipping; others have a shipping charge. The applicable amount is displayed at checkout before payment.

Fulfillment and tracking

Orders may be fulfilled by our supplier and fulfillment partners and may ship from different locations. Items in the same order may arrive in separate packages. We will provide shipment and tracking information by email when available. Tracking can take time to show the carrier’s first scan. If you have not received an update after the processing estimate, or your parcel is overdue, email support@klevina.com with your order number.

International duties and taxes

Any duties, import taxes, or clearance charges collected by Klevina are shown at checkout. If they are not collected at checkout, the destination’s authorities or carrier may require payment before delivery. Contact us before ordering if you need clarification. We do not guarantee that a product may be imported into every country. We will not charge undisclosed shipping fees after an order is placed without your agreement.

Address changes and delivery problems

Please check your delivery address before paying. Email us promptly to request a correction; changes may not be possible after processing or dispatch. If tracking shows delivery but you cannot locate your parcel, check with household members and the carrier and contact us so we can investigate. A delivery scan alone does not waive applicable consumer rights. For lost, damaged, incomplete, or incorrect deliveries, contact us and we will work with you on an appropriate resolution.

Shipment delays and cancellations

If we cannot ship within the time promised when you ordered, we will notify you, provide a revised estimate, and offer cancellation with a full refund for unshipped merchandise where required. We will obtain any required consent to a delay and will cancel and refund if that consent is not provided. Requests to cancel an order that is already processing or dispatched will be handled under our return and refund policy and applicable law.

For returns, see our Return and Refund Policy. Questions: support@klevina.com.