Refund policy

60-Day Money-Back Guarantee

Last updated: October 27, 2026

We want you to feel confident shopping with us. Contact us within 60 calendar days after your order is delivered to request a return and refund under our money-back guarantee. The guarantee includes products that have been opened or reasonably used, including supplements and beauty products. Original unopened packaging is not required.

How to request a return

Email support@klevina.com with your order number, the items you wish to return, and the reason for your request. We may request photographs or other reasonable information to help resolve a product issue. Contact us before sending a return so we can provide instructions and identify your package. A return authorization process does not limit your statutory rights.

After your return is approved, we will provide the return address by email. Please do not send items before receiving return instructions.

Follow our return instructions and package the item securely. Include the product and remaining contents, where applicable, unless we confirm that a physical return is unnecessary. Do not send unsafe, leaking, or hazardous products without contacting us for handling instructions. Returned consumable and personal-care products are not resold.

Return shipping and fees

For a change-of-mind or satisfaction return, you are responsible for return shipping. We do not charge a restocking fee. Original shipping charges are nonrefundable under our voluntary guarantee, except where required by law. If your order shipped free, we will not deduct an outbound shipping fee from your refund. Use a trackable return service and retain proof of shipment.

Damaged, defective, incorrect, or missing items

If an item arrives damaged, defective, or incorrect, or if an order does not arrive, contact us as soon as reasonably possible. We will investigate and arrange an appropriate replacement or refund. Klevina covers reasonable return shipping for damaged, defective, or incorrect items when a return is needed, and will provide instructions before you incur that cost. Refunds for these issues include applicable delivery charges as required by law. The 60-day guarantee does not shorten any legal rights concerning faulty goods.

Refunds

We will inspect your return and email you the outcome. Approved refunds are issued to the original payment method within 10 business days after return inspection, or sooner where applicable law requires. Refunds include the amount paid for the returned product, taking account of discounts, and applicable refundable taxes. Your bank or payment provider may need additional time to post the credit. If more than 10 business days have passed since inspection and you have not received a refund update, email us.

Exchanges and cancellations

Contact us if you need a different item; we will explain available return and replacement options. To request cancellation or an address change, email us as soon as possible with your order number. We will try to help, but changes may no longer be possible once processing or fulfillment has begun. If an order cannot be stopped, the return policy still applies. This does not limit any statutory cancellation right.

Your legal rights

This guarantee is in addition to your mandatory consumer rights and does not exclude or restrict them. Where a statutory refund deadline or remedy is more favorable, it applies. UK customers may have a separate right to cancel an eligible distance purchase within 14 days of receipt and a further 14 days to return it. Statutory exceptions may apply to certain unsealed health or hygiene products, but our voluntary 60-day guarantee still applies as described above. Where legally required for a qualifying cancellation, we refund standard outbound delivery costs. Customers in Australia, New Zealand, Canada, and other locations retain applicable rights concerning faulty, unsafe, or misdescribed goods.